24/7 Guest Phone Support
After-Hours and Overflow Call Solutions
Designed for Vacation Rental Property Managers
The After-Hours Call Solution Every Property Manager Needs
Satisfy Your Guests, Take a Load Off Your Staff
With 20 years experience operating vacation rental companies from coast to coast, and 35 years of advanced telephony experience, AnswerPoint addresses a property manager's key pain points.
Pre-Arrival Instructions
Helping guests find and get into their rental home
Information While In The Home
WiFi password, hot tub operation, fireplace, etc.
Capturing Leads & Taking Messages
Get detailed info about prospects' requirements and non-urgent messages from guests to be handled next-day.
Emergency & Urgent Calls
Our reps handle most urgent issues or take a message for you. For true emergencies, reps stay on the line while they warm-transfer calls to your after-hours contact.
No More unnecessary after-hours calls
Reduce the workload on your staff, and provide guests with better service.
INTEGRATED WITH YOUR PMS
SAFE AND SECURE SOLUTION
No Rep Access to PMS Required!
We keep things simple and secure! Unlike other options, our reps don’t need access to your property management software. We pull key reservation info through a secure integration with most PMS, letting us quickly solve guest issues without delays.
We handle all the important details like arrival instructions, passcodes, and guest reference guides. If there's ever an issue we can’t fix, we'll transfer the call to your team and stay on the line until they pick up.
And, of course, everything is documented with instant updates via email and SMS. Easy, fast, and hassle-free!
Discover the Benefits of AnswerPoint
Compatible with all modern Property Management Systems
Designed for the Vacation Rental Industry by a team with 20+ years experience
Low monthly base cost & low cost per call
Quick guest issue resolution 24/7
Reduce impact on your staff dealing with after-hours issues
Allow your business to scale more quickly