Guest Phone Support 24/7
After-Hours and Overflow Call Solutions
Designed for Vacation Rental Property Managers
The After-Hours Call Solution Every Property Manager Needs
Satisfy your Guests, Take a Load off Your Staff.
With 20 years experience operating vacation rental companies from coast to coast, and 35 years of advanced telephony experience, AnswerPoint addresses a property manager's key pain points.
Pre-Arrival Instructions
Helping guests find and get into their rental home
Information While in the Home
WiFi password, hot tub operation, fireplace, etc.
Capturing Leads & Taking Messages
Get detailed info about prospects' requirements and non-urgent messages from guests to be handled next-day.
Handling Emergency & Urgent Calls
Representatives stay on the line while they warm-transfer calls to your emergency after-hours phone number and contact.
No More Unnecessary After-Hours Calls
Reduce the workload on your staff - and provide guests with better service
Integrated with your PMSSafe and Secure Solution
No Rep Access to PMS required!
Unlike some options, our team of reps never has access to your property management software system. We extract the key reservation information from a proprietary and secure integration with most modern PMS to provide our representatives with the information to quickly and accurately resolve most issues. Plus logging into your PMS and finding a guest record takes time, both driving up your costs and providing the guest with an inferior experience.
Our integration with your PMS allows key information that's needed to share with guests, as needed.
This includes detailed arrival instructions, including fixed and variable passcodes, the reference guide that you provide to your guests. And if our reps can't solve the issue, they can either transfer the caller to your after hours team and stay on the line until your team receives the call.
Plus of course, everything is perfectly documented with instant communication via email and SMS.
Plus of course, everything is perfectly documented with instant communication via email and SMS.
