Activation Agreement for Services
The following terms and conditions apply to all telephony services provided under the AnswerPoint brand that are owned and operated by Rentalz Holdings LLC. By subscribing to and utilizing AnswerPoint Web Sites and Services, you agree to and are bound by the following Terms and Conditions.
“Service” or “Services” means any and all services provided to you by AnswerPoint, Inc., a Colorado corporation. AnswerPoint is hereinafter referred to as “AnswerPoint,” “we,” “us,” or “our.” “Sites” means any site operated by AnswerPoint, and any and all of the contents contained therein, including but not limited to text, images, graphics, videos, data, messages, logos, or any other similar content.
Right to Change Terms and Conditions
You agree that AnswerPoint may change these Terms and Conditions, or its rates, for any or all portions of the Services at any time. You agree that AnswerPoint may provide notice of such changes by posting the changes on the AnswerPoint web site, or by e-mail or conventional mail to the address currently on file for your account. By continuing to use the Services, you agree to be bound by the modified Terms and Conditions of the Services.
Billing and Payment
All AnswerPoint transactions are based and calculated on the U.S. Dollar and you agree to pay AnswerPoint for all rates and charges. Charges will begin accruing on the date AnswerPoint receives your written, verbal or online application. A subscription to the Service may require a credit card number or voided check for billing, depending on your program. By providing your credit card information or voided check, you grant AnswerPoint authorization to submit charges to that credit card number or to debit your bank account for your use of the Service each month.
The rates for a Service period are charged in advance of the upcoming period of service. All live agent call usage charges based on “a per half minute” rates will be billed in arrears based on actual usage, rounded up to the next half-minute. Any other applicable charges (such as setup fee, surcharges, taxes, etc.) will also be billed to you. You acknowledge that the amount charged by AnswerPoint may vary based on your usage of the Service. All invoices are due upon receipt. Any charges left unpaid for 30 days will be subject to a monthly service fee of the lesser of 1.5% of the outstanding balance, or the maximum legally allowable interest rate. If charges applied to our credit card or bank account are rejected, AnswerPoint reserves the right to assess a processing fee.
Prices are valid on a month-to-month basis and AnswerPoint reserves the right to change or update pricing at any time. AnswerPoint will make reasonable efforts to notify customers of any change in pricing by sending communications to a customer’s default email address, sending a letter by US Mail, contacting customers at the phone number on file, or any combination of these methods. Customers will receive notice a minimum of 30 days before any price change.
If you place your account “on hold” or “on vacation,” some charges may be suspended. However, you acknowledge that you are responsible for any usage charges that may have accrued before that time, as well as the current month’s service fee and all service fees debited to your account while the service is “on hold” or “on vacation.” Please contact AnswerPoint customer service for specific information regarding your service plan.
You understand that failure to pay charges as required will result in the disruption of your Service and your account being turned over to an outside collection agency. You agree to pay account balance, late fees and collection charges if AnswerPoint places your account with an outside collections agency.
You grant permission to AnswerPoint to check your credit history and rating, and to refuse you service or suspend your account at any time based on our evaluation of your creditworthiness. AnswerPoint will establish a credit limit for your account. If the total charges on your account exceed your credit limit at any time, your method of payment will be charged.
You understand that your AnswerPoint services will automatically renew on a month to month basis. Fees for your services will be charged to the credit card on file with AnswerPoint each month on your regularly scheduled billing cycle date. For most customers, this will be the credit card you used to sign up for services. To change the credit card used for monthly fees, contact customer service or log in to your account at www.AnswerPoint.com.
There are no contracts for your services. Should you decide to terminate your services, contact customer service at AnswerPoint by phone, at 1-866-664-7220, or email, at pat@www.AnswerPoint.com at any time.
You will have access to a billing statement for each month that you incur Service charges. Unless you notify AnswerPoint in writing of any dispute regarding your statement within forty-five (45) days (or such longer period as may be required by law, if any) after the date the statement was made available to you, the charges on the statement will be deemed to be accepted by you for all purposes, including resolution of any inquiries made by your credit card issuer, if applicable.
Right to Monitor and Record all Calls
As a quality control measure and in pursuit of continuous improvement, AnswerPoint maintains the right to record and/or monitor all calls received and made by your account. These recordings may be used for training, quality control, continuous improvement practices or as otherwise deemed necessary by AnswerPoint. You agree that calls made to or by your AnswerPoint Service may be monitored and/or recorded.
Call Recording Feature
When the call recording feature is enabled, a message informing all parties that the call is being recorded will be enabled by default. All parties must be notified when a phone call is recorded. By disabling the automatic ‘This call may be recorded’ message, you agree to notify each caller and callee that the call is being recorded.
Social Networking Feature
The Social Networking feature is intended to share information about business services or products; or to share personal messages to individuals or groups. This feature is NOT intended to share personally identifying information such as address, phone number or SSN; security information such as usernames and passwords; any copyrighted or trademarked content; content that is predatory, hateful, graphic, or sexually lewd; or content that endorses illegal activity.
We are not responsible for content you upload, share, or print. This includes content shared via a social media site, email, or embedded links; or content that is downloaded and shared via email. We have the right to remove any content associated with your service, including content we view as inappropriate or illegal. We have the right to suspend service in cases where content appears to be used unethically or illegally.
AnswerPoint will cooperate with authorities on the provisioning of voice or fax messages, call recordings, or your identification information in cases where our services have been used illegally or in an unauthorized manner.
Please use discretion when sharing content provided by others.
When recording phone calls, remember that all parties on the call must be informed that the call is being recorded, as outlined by the FCC guidelines for recording telephone conversations. Visit www.fcc.gov for more information.
AnswerPoint’s reputation depends on providing a high level of customer service when answering the telephones. In order to maintain this high level of service, we need to know about any expected periods of unusually high call volume. If you plan to conduct any television or radio campaigns that direct the audience to call your AnswerPoint Service, you are required to obtain advance consent.
Your Service may be canceled with written notice by either party at any time, with or without cause. AnswerPoint may suspend, interrupt, or cancel your service, without notice, for non-payment, or if AnswerPoint reasonably suspects it will not receive payment, or for any violation by you of these Terms and Conditions.
After your Service is cancelled for any reason, you agree that AnswerPoint is authorized to invoice you for any outstanding balance and you agree to pay it. AnswerPoint will not refund a prorated portion of monthly service fees in the event that you cancel Service part way through your billing cycle. Subsequent reinstatements of Service after cancellation are subject to a Service reinstatement fee.
Compliance and Cooperation
AnswerPoint requires its Services to be used lawfully and in compliance with all regulations and governing bodies. You agree that your access to and your use of your Service account is subject to all applicable federal, state and local laws and regulations.
AnswerPoint will cooperate with federal, state and local authorities and with injured third parties when asked for information about an account or a telephone number or during the investigation of any suspected crime or civil wrong attempted or perpetrated by using, or attempting to use, the Service. You understand that AnswerPoint will examine any and all portions of your Service to cooperate with such requests and you hereby consent to such examination. You also understand that AnswerPoint will provide the contact information for your account to any federal, state or local authority who makes a reasonable written request for such information or if necessary to clear up AnswerPoint’s involvement in a regulated activity associated with your Service. You grant consent to AnswerPoint to provide this information.
AnswerPoint reserves the right to identify and restrict the same or substantially similar electronic mail and/or fax messages, whether or not commercial, to a large number of recipients (sometimes known as spamming). Because AnswerPoint has no practical ability to restrict all communication, conduct, or content which might violate these Terms and Conditions prior to its transmission on AnswerPoint’s systems, and because AnswerPoint cannot ensure prompt removal of any such communications or content after transmission or posting, AnswerPoint does not assume liability for you or others for any failure to enforce the terms of these Terms and Conditions.
Fraudulent and Abusive Use of the Services
AnswerPoint helps protect you against fraudulent use of your Services with private user names and passwords, credit card verification upon sign up, and daily and monthly usage limits. You are responsible for controlling access to and maintaining the security of your user name and password. You shall notify AnswerPoint of any user names and passwords which are lost, stolen, or suspected of being used fraudulently by contacting AnswerPoint customer service. You agree you are liable for all charges incurred prior to and within thirty (30) minutes after you request AnswerPoint customer service to deactivate your user names and passwords. You agree to not engage in or assist others in fraudulent or abusive use of the Services.
Indemnification and Release
You agree to indemnify and hold harmless AnswerPoint and its directors, officers, affiliates, employees, agents, suppliers, subcontractors, and vendors from any damages, losses, obligations, liabilities, claims and expenses (including reasonable attorneys’ fees and other costs and expenses of any suit, action, investigation, claim, or proceeding) of any kind whatsoever, sustained, incurred or required to be paid by AnswerPoint by reason of or arising out of, directly or indirectly, your use of the Services, or the use of your Service account by another (whether or not authorized by you), including without limitation, any claim of libel, defamation, violation of rights of privacy or publicity. AnswerPoint reserves the right to assume the exclusive defense and control of any such claim subject to indemnification, but, notwithstanding AnswerPoint’s control of the defense of such claim, you will remain obligated under this agreement.
Disclaimer of Warranty
You acknowledge and agree that AnswerPoint has not made, and does not make, any warranty or guarantee with respect to the Service, whether express or implied, and that the Service is offered to you “AS IS” and “AS AVAILABLE.” Without limitation of the foregoing, AnswerPoint makes no warranty that the Service (i) is merchantable, (ii) is fit for a particular purpose, (iii) is or will operate “error-free”, or (iv) is non-infringing of the rights of any third party. You acknowledge and agree that AnswerPoint cannot and does not guarantee (i) that the Service will be available at all times, (ii) that voice mail, fax mail or e-mail messages or other services will be delivered or received within a particular time, or will be transmitted accurately, (iii) that voice mail, fax mail or e-mail messages will be stored for any particular time, or (iv) that each and every country will be accessible through its access numbers. You acknowledge and agree that AnswerPoint cannot and does not guarantee (i) the successful connection of phone calls that terminate at a service provided by an individual or entity other than AnswerPoint, or (ii) the successful delivery of faxes to fax machines or other systems provided by an individual or entity other than AnswerPoint. You acknowledge and agree (i) that AnswerPoint cannot and does not guarantee, and assumes no liability for, the security or confidentiality of data transmitted to or from the Service, (ii) that no computer system is immune from intrusion, (iii) that data transmitted to or from the Service may pass through many computer systems, and (iv) even encrypted data is only as secure as the encryption method used to protect it and may not offer complete security.
Limitation of Liability
You agree that AnswerPoint will not be liable or responsible for any direct, indirect, incidental, punitive, consequential, or special damages, losses, lost profits, obligations, liabilities, claims and expenses (including reasonable attorneys’ fees and other costs and expenses of any suit, action, investigation, claim, or proceeding) of any kind whatsoever (whether based in contract, tort, strict liability or otherwise), sustained or incurred by you as a result of your use of the service or the use of your service account by another (whether or not authorized by you), including the loss, delay or inaccuracy of any voice mail, e-mail or other message or service, any loss of confidentiality of any voice mail, e-mail or other message intended to be confidential, or as a result of any suspension, interruption or cancellation of service (even if AnswerPoint has been advised of the possibility of such damages). In no event will the aggregate liability of AnswerPoint for any and all claims (whether based in contract, tort, strict liability or otherwise), exceed the amount paid by you to AnswerPoint for service rendered in the most recent billing period.
It is your responsibility to test your system before any advertising is run to ensure the system is functioning properly and can be accessed from your area. AnswerPoint bears no responsibility for reimbursement of advertising costs due to a failure to test the system by the subscriber, prior to advertising.
AnswerPoint is not responsible for damages that result from phone numbers, services, or messages that are unavailable at the time of request.
The trademarks, logos and service marks displayed on Service materials or any Service web sites are the property of AnswerPoint, its affiliates and other parties. You agree that you may not use any such trademark, logo or service mark without the written permission of AnswerPoint or such third party, which may own them.
You agree that the Service, and all programs, services, processes, technologies, designs, inventions, materials and software used by AnswerPoint for or in connection with the Service are owned by and/or are proprietary to AnswerPoint, and you agree not to duplicate, or attempt to duplicate, such Service, or provide any similar service, in whole or in part, directly or indirectly, alone or in cooperation with others; or to translate, reverse engineer, disassemble or de-compile any software used or owned by AnswerPoint for or in connection with the Services.
Arbitration and Governing Law
Any dispute arising out of or related to these Terms and Conditions or the use of the Service by you (or by another person using your Service account, with or without your permission) shall be submitted exclusively to binding arbitration before the American Arbitration Association in Denver, Colorado. You agree that all arbitration proceedings shall be before one arbitrator in Denver, Colorado and you waive any objections that might otherwise be available based on improper venue or forum non-conveniens. Discovery appropriate to the dispute between the parties and the desire of the parties for a prompt and efficient resolution of the dispute will be permitted. The arbitrator will be bound by these Terms and Conditions and applicable law, and the decision of the arbitrator will be binding on AnswerPoint and you. The arbitrator will have the power to award costs and expenses (including attorneys’ fees) to the prevailing party. The arbitrator’s decision may be enforced in any court of competent jurisdiction. These Terms and Conditions shall be governed by the laws of Colorado applicable to agreements entered into and performed wholly in Colorado.
For questions or concerns regarding our policy or this web site, please contact:
AnswerPoint c/o Rentalz Holdings LLC
201 Steele Street, Suite 200
Denver, CO 80206